Due to our products’ nature (digital goods), all sales are final. Once the checkout process has finished, you automatically gain access to the templates.
There is no guarantee or proof on my end that you or anybody else in your team, organization or family are not going to use my product after receiving the refund. I am always available and more than happy to assist you with any questions regarding the use of my products. I do my best to help through Live Chat, Email, Social Media Comments, and DMs.
Reasons for Our “No Refund Policy”:
- Immediate Accessibility: Digital products offered on Nectroweb can be immediately accessed after purchase. As soon as the purchase is made, the customer gains access to the product, and thus, it becomes impossible to take back the product.
- Non-Returnable: Digital products are non-returnable and cannot be refunded once purchased. The nature of digital products makes it impossible for us to recall or retrieve them once they have been delivered.
- Security Measures: To prevent unauthorized access and maintain security, we have put in place various security measures. Our no-refund policy is in line with these measures and is essential to prevent any potential security breach.
- No Resale Value: Unlike physical products, digital products do not have a resale value. This makes it difficult to offer refunds as there is no way to recoup the cost of the product.
- Limited Liability: We make every effort to ensure that our digital products are of high quality and free of errors. However, we cannot guarantee that they will always be free of errors or meet every customer’s expectations. Our no-refund policy limits our liability in such cases.
Our no-refund policy is in line with the nature of digital products and the security measures that we have put in place.
Therefore, We encourage our customers to carefully consider their purchase before making a final decision.
If you contact us and allow us at least 24 to 48 hours, I will be more than happy to assist you by sending you step-by-step guides, screenshots, gifs, or even screen recordings to help you solve any problem with my products.
Please, contact me at theresa@nectroweb.com, and I will do my best to assist so you can customize, export, and publish the graphics.
Please do not hesitate to contact us for further information.